Privacy Policy
1. Who we are
This policy explains how True Market Dynamics collects and uses personal information through this website and our Services.
2. Information we collect
Account information: when you submit an account request, we store your name, email address, and the plan you choose so we can review the request. Passwords are stored only in hashed form.
Platform identifiers: the TradingView username or NinjaTrader® details needed to enable tools on your account.
Billing information: handled by our third-party payment processor. We receive confirmation of payment and limited card details such as the last four digits; we do not store full card numbers.
Usage and device data: pages visited, IP address, browser type and similar data collected through cookies and logs. This site currently uses no third-party analytics tools. Fonts on this site are loaded from Google Fonts.
Communications: emails you send us, and your email address if you subscribe to the newsletter or join the release notification list. Newsletter emails are stored so we can send release announcements only.
3. How we use information
To provide and manage your subscription, enable tool access, process payments, respond to support requests, send service and release announcements, protect against misuse, and meet legal obligations.
4. How we share information
We do not sell personal information. We share it only with service providers that help us operate (payment processing, hosting, email delivery), with the trading platforms where needed to grant you access, and when required by law or to protect our rights.
5. Cookies
We use cookies needed to keep you signed in and to understand how the site is used. You can control cookies through your browser settings.
6. Retention and security
We keep personal information for as long as your account is active and as needed for legal, tax and accounting purposes. We use reasonable safeguards, but no method of transmission or storage is completely secure.
7. Your choices
You can request access to, correction of or deletion of your personal information by contacting us through this website. You can unsubscribe from marketing emails using the link in any email. Depending on where you live, you may have additional rights under local law.
8. Children
The Services are not directed to anyone under 18 and we do not knowingly collect their information.
9. Changes and contact
We may update this policy and will post the revised version here with a new effective date. For questions, contact us through this website.